Since moving to Qualio, Proscia hasn’t looked back. Already, they’re on the market with their CE-mark Concentriq Dx product.
With Qualio, Proscia gets a robust eQMS that has already delivered a number of benefits to the organization.
1. A trusted system
More than 30 Proscia employees are using Qualio every day to help bring medical device software to the global healthcare market. With Qualio, the team has access to a trusted system that serves as a single source of truth for documentation.
“We’re using it for all of our internal training, document access, document approval, storage and records, and maintaining our files,” Young says. “We also have our audit schedules in there and all the files that have to do with our products are maintained in Qualio, too.”
2. Audit preparation
Proscia used Qualio to prepare for and ultimately achieve MDSAP certification by ensuring that all necessary documentation was available, up-to-date, organized, and approved.
“The configuration for documents that the Qualio system supports made it easy to find documents, establish status, and implement corrections where needed,” Young says.
3. Top-shelf customer support
While Qualio’s intuitive design made adoption easy, organizations often run into issues when implementing any new software solution, including an eQMS. Thanks to Qualio’s top-tier customer support offerings, the Proscia team was able to quickly get past any problems they encountered.
“I used the chat feature frequently when I had questions or needed to address problems,” Young continues. As Proscia has scaled, customer service has stayed the same. “Customer support has been really interactive. I’ve gotten to know pretty much the whole team by name now.”
4. A future-proof QMS
Looking ahead, Proscia is confident that Qualio gives them an eQMS they can use as they continue to scale—even while working remotely. Currently, the company plans to integrate AI apps and software that are provided from other sources into their own solutions, which would enable pathologists to work even faster.
“After witnessing Qualio’s continuous improvements and their ability to incorporate recommendations and address problems as they surface, we know we made the right choice for Proscia,” Young concludes. “Looking at the new functions that are in progress and the support we’ve received to date, we are very confident that Qualio will continue to grow with us as we evolve as a small business.”