VitaCyte is a biotechnology company that manufactures high-purity tissue dissociation enzymes and cell recovery reagents, including collagenase. The company’s product portfolio is designed to correlate optimal enzyme activity with specific cell and tissue types to maximize viable cell yields. VitaCyte, which was founded in 2004 and is headquartered in Indianapolis, has 11 employees.
VitaCyte began as an early-stage startup funded by an NIH grant as it pursued a commercialization path for reagents used for the recovery of cells used in human transplant therapies.
From the outset, the VitaCyte team knew they would need a robust quality management system to achieve their goals. But with limited resources, that wasn’t practical. So they built a paper-based system from the ground up, knowing they’d have to eventually migrate to something more sophisticated.
VitaCyte manufactures ancillary reagents that are used in the preparation of cells, operating in an evolving, yet-to-be-fully defined regulatory space. In 2020 the company was audited by a customer’s quality team, and a difficult experience led VitaCyte to begin the process of searching for a new quality management system.
It was a very clear signal that we were at that point where our system was no longer sustainable.
I was having trouble with document version management, training records, and being able to respond to an auditor’s request in a prompt and confident manner.
As VitaCyte began looking for a new solution, they examined a few e-doc platforms and found most of them were feature-heavy and rigid, catering to established pharmaceutical businesses and manufacturers of already-certified materials.
After exploring their options, VitaCyte ultimately decided that Qualio was best suited for their needs.
We’re a small group here, and we needed something that was a little more versatile, a little simpler, a little more approachable.
Qualio addressed exactly what we needed without the addition of extra modular components or the need to invest in people with technical skill sets who would have to design custom elements for us. Qualio had the versatility and efficiency we needed.
VitaCyte has found a powerful and adaptable quality management system in Qualio.
Since there’s a lot of risk in the niche regenerative medicine and cell therapy space, Qualio gives VitaCyte the peace of mind that comes with knowing their quality challenges are solved — which enables the team to accelerate their R&D efforts with confidence.
Here are some of the benefits VitaCyte enjoys by trusting Qualio for quality management.
1. Seamless onboarding
Thanks to high-touch support from the Qualio team, VitaCyte was able to get up and running on the platform quickly.
“Qualio offered to migrate all our existing documents,” Andrew notes. “We had some concerns about the numbering convention we had in place. But the Qualio team helped me understand how their system would adopt that same type of numbering and organization very quickly.”
2. Immediate impact
VitaCyte started using Qualio concurrently with the migration — and the ROI was immediate.
After 2 years of being a customer, the company manages policies, SOPs, test procedures and master batch records through Qualio.
The impact was immediately felt in terms of version management and training. Qualio simplified things immensely.
Within three months, VitaCyte integrated 200 effective documents into Qualio, and have since added 100 more.
3. Streamlined training
Qualio has also helped Vitacyte ensure employees are up to speed with the newest policies, procedures, and objectives.
Andrew noted a newfound responsiveness to training requests and a boosted engagement in reviewing and signing off on QMS documents.
Crucially, new starters could get to grips with Qualio and begin using it extremely quickly.
4. Exceptionally secure and reliable
As a small shop, VitaCyte doesn’t currently own any patents. Everything they do is a trade secret, which means they can’t afford to compromise on security.
Since Qualio encrypts data in transit and at rest and takes a proactive stance toward protecting customer data, VitaCyte is able to secure its intellectual property.
Additionally, thanks to Qualio’s high-availability architecture, VitaCyte has a reliable eQMS that enables them to work productively whenever inspiration strikes - without worrying about accessibility or downtime.
5. A true partnership
VitaCyte has found a reliable long-term quality partner in Qualio.
And as Qualio continues to evolve and mature, it does so guided by feedback and recommendation from customers like Andrew.
When I interfaced with the team, they asked me for feedback.
It’s great to know the platform is evolving in line with our needs.