Your new eQMS is waiting

Do I need to buy onboarding services?

Yes. All new customers need to buy services to get started on the right foot with your quality management efforts. Quality management is about much more than just using a bunch of software to get work done; it’s about transforming your business so that quality can drive improvements in company performance. That’s much easier to do with Qualio's customer training programs, and with the personal support of our team of passionate onboarding experts.

Do I need to pay for a year up front?

Contracts are billed annually by default. We’ve found that customers who can commit to a full year, or more of using Qualio will be more successful in the long run. Since your long-term success is our goal, we want to encourage those practices that support that goal. Bottom line: Annual contracts make happier Qualio customers. We want you to be happy.

Which types of support come with Qualio?

For all customers, phone, email, and additional in-app support options are included in your subscription fee. This means Qualio customer support specialists are always available to answer your questions.

All customers also have access to the Qualio help center, located at docs.qualio.com for support.

How long to implement?

We pride ourselves on our industry-leading ability to get customers successfully launched and using Qualio quickly and seamlessly. For customers that have their data and systems ready to migrate, our promise is to fully complete implementations in as few as 60-days - from first kick-off call to full customer launch. Smaller, and simpler implementations can happen much faster. Enterprise implementations can take longer.

Are there any overage fees for data storage?

No — every Qualio customer gets all the storage they need. Qualio's pricing is designed to scale with the size and needs of your business, so while we don't charge "overage fees" as such, you should expect your subscription value to increase over time as your company grows headcount, and you increase your usage of the platforms products and features.