Meet the Qualio customer success team
Our customer success team are a friendly bunch.
They're here to make Qualio customers happy and successful quality professionals with complete mastery of our software.
Whether it's teaching a new feature, answering system questions or guiding clients to their desired project outcomes, the customer success team is an internationally dispersed support network for Qualio's growing customer base.
Meet some of the team by reading on!
(And to connect with a member of the team on LinkedIn, just click their name.)
Jeff heads up the customer success function as VP.
Jeff has worked in customer-facing roles for B2B software companies for more than 20 years, and helped to pioneer modern customer success in the first decade of the 2000s by building and leading customer success teams in the early days of SaaS.
Jeff's originally from New England, but now lives in Oakland with his wife Kelly, 3 teenage sons and 2 dogs.
In his free time, you can find Jeff indulging one of his passions: golfing or refereeing soccer games.
Emily's worked in the SaaS start-up space for 14 years.
She lives in Kansas City, and is therefore a passionate Chiefs fan. Emily also enjoys BBQ cooking, and has 3 children, 2 dogs and 1 cat.
Lauren lives, works and enjoys most of her free time in the suburbs of Chicago, Illinois.
Lauren loves working as a CSM at Qualio and finds her role deeply rewarding because 'the entire team has the same goal in mind: we want to make quality simple and scalable for our customers, and operate with them as partners'.
Outside of work, Lauren can be found with a book in her hand, perhaps at her favorite Italian restaurant in River North (ask her about it if you're in the area!) or heading out to enjoy some live music.
Steven's worked in various customer success roles for the last 5 years. He enjoys learning customer perspectives and seeing how companies can adapt to help meet their needs.
Outside of work you can find Steven reading, exercising, traveling to new cities, going to concerts, and creating videos on YouTube about the popular card game Magic: the Gathering.
David Brown, Customer Success Specialist
Just how happy are our customers?