How to build a quality culture

In quality cultures, every employee is focused on adhering to quality guidelines, and they always see their peers taking quality actions and talking about quality, as a Harvard Business Review article points out.

When a quality culture is in place, quality permeates throughout the organization. All employees feel quality all around them, and it’s everyone’s shared responsibility to ensure quality is pervasive.

You’ll know you’ve achieved a true culture of quality when the organization stops talking about the quality team altogether because, at that point, every employee will be doing their part to ensure quality in every activity.