Cosmetics now answer the questions regulated products always have

The EU has required GMP for cosmetics for years. MoCRA brought the US closer: facility registration, product listing, safety substantiation, and serious adverse events reported to FDA within 15 business days. Most cosmetics quality teams are one or two people working from shared drives.

Specifications sit in folders

Nobody is sure which version went to the manufacturer.

Complaints sit in the support inbox

A serious reaction can wait there past the reporting window.

Training sits in spreadsheets

The records are rebuilt by hand before every audit.

How it works

Document control, training, complaints and suppliers in one system

Start from Qualio's templates or the procedures you already keep in SharePoint. No admin or coding needed to set it up.

Quality Management

Qualio holds the specifications, procedures, training, complaints, CAPAs and supplier files, so the auditor reads the approved version of each.

Compliance Frameworks

Add ISO 22716, MoCRA or the EU Cosmetics Regulation as a framework, and Qualio assesses your records against each clause as they change.

Copilot

Drafts the complaint investigation, the CAPA and the training quiz from your own records. Every output cites its source and waits for your approval.

SPECIFICATIONS AND DOCUMENT CONTROL UNDER ISO 22716

Every formula and specification has one approved version

Keep product specifications, formulas and procedures as controlled documents, each type with its own template
Route each revision to its approvers and make it effective on the date you set
Show the auditor every past version, with who approved it and when

Version history of SOP-021 Document Control Procedure, listing each version from v1.0 to v3.0 with its change summary

COMPLAINTS AND ADVERSE EVENTS UNDER MoCRA

A complaint about a reaction reaches quality the day it arrives

Bring complaints in from Zendesk or Intercom as quality events, with the ticket linked
Record the reportability decision with the complaint, dated and signed
Open the CAPA from the complaint, and trend complaints by product and batch

Quality events list with a CAPA, nonconformance, deviation, OOS result, complaint and audit finding in one workflow

INGREDIENT SUPPLIERS AND CONTRACT MANUFACTURERS

Each supplier and contract manufacturer is qualified once and tracked from then on

Qualify each supplier, set its audit schedule by risk and keep the audit reports with its file
Link every complaint and nonconformance to the supplier behind it
Pull an approved supplier list in one click