Qualio or Veeva?

A balanced eQMS comparison to help you make the right choice

linkedin_G2fall22-qualio-vs-veeva

G2 Grid® report for quality management (QMS) software | Fall 2022

The lowdown

Complex suite of quality, regulatory, CRM, safety, clinical and patient management systems
Founded 2007
1000+ customers
Cloud-based, paperless, market-tested eQMS
Supports/simplifies quality and compliance
Designed and priced for large businesses
General life science focus; also chemical, cosmetic and consumer good use cases

Document management

Managed with native editing of configurable document templates within a cloud-based library
Version control and GDocP baked in as standard
Designed for ease of use and rapid searchability/retrieval

Cloud-based document library. Lack of native editability means documents must be edited with download and re-upload or integration with editing tools
Potential version control and integrity weaknesses if not used correctly
Some customer reports of difficulty formatting and naming documents, with different naming conventions required inside and outside Veeva Vault. Difficulties seem to increase with larger documents
Dedicated LIMS module for sharper laboratory information management

Training management


Train users on QMS documents and house training records in a digital repository Quizzes, training statuses and FDA-/EU-compliant e-signatures Easy execution and close integration with Qualio Documents	Push training to users and store completed training records Quizzes, training statuses and FDA-/EU-compliant e-signatures Multi-step process with low integration with quality documents - associated training not always logically linked to documents LearnGxP library of 180 training courses accessible for an extra fee

Quality event management


Fully configurable workflows for managing any kind of quality event: complaints, CAPAs, change control, deviations Filter events by status, type, product, root cause, owner and quality tags for at-a-glance visibility	Configurable workflows in Veeva Vault for all core quality management activity Some customer reports of clunky, difficult reporting

Design controls


Dedicated Design Controls area centralizes and manages all design elements for easy collation of Design History File Pulls design elements automatically from your other testing systems like Jira, Azure DevOps, Asana, Zephyr, Xray or TestRail with plug-and-play API integrations	No dedicated design controls functionality; post-market surveillance only eTMF and CTMS functionality could be useful for clinical trials of medical devices; RIM suite has some good functionality for regulatory registration/submission

Supplier management


Build a configurable database of your supply chain in a dedicated supplier management area Set bespoke policies for manufacturers, service providers, distributors, consultants and more – then use them to enforce supplier requirements and ensure compliance Attach key documents and export Approved Supplier Lists (ASLs) as required	None

Ease of use


Designed with natural, intuitive ease of use at the core Clean, minimal UX to maximize user engagement and simplify training and onboarding Consistently ranked the easiest eQMS software to set up and use	Complex, multi-layered and multi-product set-up not supportive of easy operation Multi-part processes not always supported by logical steps or appropriate help material Some consistent bugs reported by customers

Implementation & validation


Follows the latest FDA and GAMP computerized system assurance (CSA) guidelines for a rapid, least burdensome validation approach for customers Validation document pack provides all objective functional evidence of system suitability. Customers need only perform extra software testing if they feel it’s risk-appropriate Average implementation time frame: 60 days	Complex functionality and scope of the system demands more risk-based validation considerations from the customer Old CSV documents like IQs, OQs and PQs still used despite latest best practice Implementation time frame: 100+ days

Ecosystem


Designed to seamlessly connect to your other business-critical tools. Keeps your teams in their familiar, specialized systems while the eQMS absorbs real-time data from them Plug-and-play API integrations with Salesforce, Jira, Zephyr, Xray, Azure DevOps, Asana, TestRail and ComplianceWire, with NetSuite integration on the way	Focus more on connecting separate areas of Veeva: Vault, Clinical Ops, RIM, Safety, CDMS, PromoMats, etc. Veeva CRM integrates with Salesforce, Cvent and SAP Custom API integrations could be available for extra work and cost

Scalability


Designed to ‘grow with you’ and guide your business up the quality maturity curve to marketization and beyond Flexible, configurable make-up makes tweaking processes, adding new users and scaling up the QMS quick and easy Priced for smaller companies to make system scaling natural and painless as your company grows	Not designed to scale; already a 'large' system designed for enterprise companies Poor user experience may harm internal adoption and usage scalability Pricing makes it cost-prohibitive for smaller companies to scale by adding new users and functionality

Customer support


Commits to a long-term partnership with customers. Customer success managers, plus high-touch 24/7 support from team members in the US and EMEA with live chat and Help Center Qualio+ package provides targeted QA expert support and pre-built standard-specific system templates to accelerate compliance High marks from customers for responsiveness, level of support, and general satisfaction	Online Knowledge Base, community, implementation support No QA expert support or system templates/content; partner network for content, tech, data, services and contract research available Some customer reports of being unable to fully use the system without expensive additional support

Are a small- to medium-sized life science business
Want a flexible, scalable eQMS to grow with you to market and beyond
Want a focused, easy-to-use eQMS with everything you need for robust quality and compliance
Need dedicated design control and supplier management functionality

Are an enterprise organization or a chemical/cosmetic/consumer good company
Want an eQMS suitable for large operations
Want a complex eQMS with layers of functionality but higher user and price demands
Need a dedicated LIMS, clinical trial or CRM tool within your broader eQMS