Qualio or Veeva?

A balanced eQMS comparison to help you make the right choice



G2 Grid® report for quality management (QMS) software | Fall 2022


See why our customers prefer us

The lowdown


  • Single, integrated eQMS product

  • Founded 2012

  • 500+ customers

  • Cloud-based, paperless, market-tested eQMS

  • Supports/simplifies quality and compliance

  • Designed for SMEs

  • Life science focus


  • Complex suite of quality, regulatory, CRM, safety, clinical and patient management systems

  • Founded 2007

  • 1000+ customers

  • Cloud-based, paperless, market-tested eQMS

  • Supports/simplifies quality and compliance

  • Designed and priced for large businesses

  • General life science focus; also chemical, cosmetic and consumer good use cases

Features, functionality and usage

Document management

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  • Managed with native editing of configurable document templates within a cloud-based library

  • Version control and GDocP baked in as standard

  • Designed for ease of use and rapid searchability/retrieval
  • Cloud-based document library. Lack of native editability means documents must be edited with download and re-upload or integration with editing tools

  • Potential version control and integrity weaknesses if not used correctly

  • Some customer reports of difficulty formatting and naming documents, with different naming conventions required inside and outside Veeva Vault. Difficulties seem to increase with larger documents

  • Dedicated LIMS module for sharper laboratory information management

Training management


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  • Train users on QMS documents and house training records in a digital repository

  • Quizzes, training statuses and FDA-/EU-compliant e-signatures

  • Easy execution and close integration with Qualio Documents

  • Push training to users and store completed training records

  • Quizzes, training statuses and FDA-/EU-compliant e-signatures

  • Multi-step process with low integration with quality documents - associated training not always logically linked to documents

  • LearnGxP library of 180 training courses accessible for an extra fee


Quality event management

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  • Fully configurable workflows for managing any kind of quality event: complaints, CAPAs, change control, deviations 

  • Filter events by status, type, product, root cause, owner and quality tags for at-a-glance visibility

  • Configurable workflows in Veeva Vault for all core quality management activity

  • Some customer reports of clunky, difficult reporting

Design controls

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  • Dedicated Design Controls area centralizes and manages all design elements for easy collation of Design History File

  • Pulls design elements automatically from your other testing systems like Jira, Azure DevOps, Asana, Zephyr, Xray or TestRail with plug-and-play API integrations

  • No dedicated design controls functionality; post-market surveillance only

  • eTMF and CTMS functionality could be useful for clinical trials of medical devices; RIM suite has some good functionality for regulatory registration/submission

Supplier management

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  • Build a configurable database of your supply chain in a dedicated supplier management area

  • Set bespoke policies for manufacturers, service providers, distributors, consultants and more – then use them to enforce supplier requirements and ensure compliance

  • Attach key documents and export Approved Supplier Lists (ASLs) as required

  • None


Ease of use

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  • Designed with natural, intuitive ease of use at the core

  • Clean, minimal UX to maximize user engagement and simplify training and onboarding

  • Consistently ranked the easiest eQMS software to set up and use

  • Complex, multi-layered and multi-product set-up not supportive of easy operation

  • Multi-part processes not always supported by logical steps or appropriate help material

  • Some consistent bugs reported by customers


Implementation & validation

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  • Follows the latest FDA and GAMP computerized system assurance (CSA) guidelines for a rapid, least burdensome validation approach for customers

  • Validation document pack provides all objective functional evidence of system suitability. Customers need only perform extra software testing if they feel it’s risk-appropriate

  • Average implementation time frame: 60 days

  • Complex functionality and scope of the system demands more risk-based validation considerations from the customer

  • Old CSV documents like IQs, OQs and PQs still used despite latest best practice

  • Implementation time frame: 100+ days


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  • Designed to seamlessly connect to your other business-critical tools. Keeps your teams in their familiar, specialized systems while the eQMS absorbs real-time data from them

  • Plug-and-play API integrations with Salesforce, Jira, Zephyr, Xray, Azure DevOps, Asana, TestRail and ComplianceWire, with NetSuite integration on the way

  • Focus more on connecting separate areas of Veeva: Vault, Clinical Ops, RIM, Safety, CDMS, PromoMats, etc.

  • Veeva CRM integrates with Salesforce, Cvent and SAP

  • Custom API integrations could be available for extra work and cost



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  • Designed to ‘grow with you’ and guide your business up the quality maturity curve to marketization and beyond

  • Flexible, configurable make-up makes tweaking processes, adding new users and scaling up the QMS quick and easy

  • Priced for smaller companies to make system scaling natural and painless as your company grows

  • Not designed to scale; already a 'large' system designed for enterprise companies

  • Poor user experience may harm internal adoption and usage scalability

  • Pricing makes it cost-prohibitive for smaller companies to scale by adding new users and functionality


Customer support

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  • Commits to a long-term partnership with customers. Customer success managers, plus high-touch 24/7 support from team members in the US and EMEA with live chat and Help Center

  • Qualio+ package provides targeted QA expert support and pre-built standard-specific system templates to accelerate compliance

  • High marks from customers for responsiveness, level of support, and general satisfaction

  • Online Knowledge Base, community, implementation support

  • No QA expert support or system templates/content; partner network for content, tech, data, services and contract research available

  • Some customer reports of being unable to fully use the system without expensive additional support


Choose Qualio if you:

  • Are a small- to medium-sized life science business

  • Want a flexible, scalable eQMS to grow with you to market and beyond

  • Want a focused, easy-to-use eQMS with everything you need for robust quality and compliance

  • Need dedicated design control and supplier management functionality

Choose Veeva if you:

  • Are an enterprise organization or a chemical/cosmetic/consumer good company

  • Want an eQMS suitable for large operations

  • Want a complex eQMS with layers of functionality but higher user and price demands

  • Need a dedicated LIMS, clinical trial or CRM tool within your broader eQMS