Qualio or MediaLab? eQMS comparison

The lowdown

Holistic, integrated eQMS
Founded 2012
500+ customers
Cloud-based, paperless eQMS
Supports/simplifies quality and compliance
Designed for SMEs
Life science focus

Modular system with primary emphasis on documentation/competency
Founded 1995
1500+ customers
Paperless cloud-based quality platform
Supports/simplifies quality and compliance
Size-agnostic
Hospital, healthcare and lab focus

Features, functionality and usage

Document management

Cloud-based document library with e-signatures, native editing, tagging, templates and review/control workflows
Documents edited and collaborated on within the system
White-glove onboarding service for easy migration of your old document stack

Document control module allows storage, categorization and control of documents with compliant e-signatures
No native editing or collaboration - documents must be downloaded, edited and re-uploaded
Some customers report difficult migration of legacy documents, and low-resolution documents once in the platform

Training management


Train users on eQMS documents and house training records in a digital repository Assessments test understanding and prove operational compliance Build and cascade Training Plans for proactive team training	'Compass' module offers competency assessments, quizzes and configurable checklists Additional continuing education library available in 'Competency Assessment Hub' for major disciplines like histology and phlebotomy: ASCLS PACE credits awarded More an LMS than training management system

Quality event management


Fully configurable workflows in a single area for managing any kind of quality event: complaints, CAPAs, change control, deviations, etc. Editable form templates allow bespoke information capture and response within a scalable, malleable eQMS	'IQE' module can be used to configure workflows for management of CAPAs, investigations and non-conformances Configurable forms to capture the information you need

Design controls


Dedicated design control area centralizes and manages all medical device design elements for easy collation of Design History File: ISO 14971 and FMEA risk management, user requirements, open device issues, etc. Pulls design elements automatically from your other testing systems like Jira, Azure DevOps, Asana, Zephyr, Xray or TestRail with plug-and-play API integrations	No design control functionality Not designed for medical devices

Supplier management


Build a configurable database of your supply chain in a dedicated supplier management area Set bespoke policies for manufacturers, service providers, distributors, consultants and more – then use them to enforce supplier requirements and ensure compliance Attach key documents, manage audit details and export Approved Supplier Lists (ASLs) as required	No supplier management functionality. IQE module could be applied as a manual workaround to fix supplier issues with event workflows

Audit management

Quality event forms and workflows can be configured to capture and respond to audit data
Intuitive system UX and visible metrics make it easy to pinpoint weaknesses and demonstrate compliance to external auditors

InspectionProof module allows organization of documents, tasks and checklist responses for audit and inspection readiness
Limited analytics for shoring up compliance

Analytics


Rich analytic dashboards for at-a-glance visibility of document, training, event and supplier management activity Dive into visual eQMS data to spot trends, fix bottlenecks and more	Some basic analytic functionality - non-configurable charts for system activity

Ease of use


Designed with natural, intuitive ease of use at the core Clean, minimal UX to maximize user engagement and simplify training and onboarding Consistently ranked the easiest eQMS software to set up and use	Dated UX with some customer reports of cluttered, confusing functionality and difficulty navigating and assigning user permissions

Implementation & validation


Industry supplier guided by the latest FDA and GAMP computerized system assurance (CSA) guidelines for a rapid, least burdensome validation approach for customers Validation document pack provides all objective functional evidence of system suitability. Customers need only perform extra software testing if they feel it’s risk-appropriate Average implementation time frame: 60 days	Validation methodology unknown Complex, multi-solution platform could mean longer implementation time

Ecosystem


Designed to seamlessly connect to your other business-critical tools. Keeps your teams in their familiar, specialized systems while the eQMS absorbs real-time data from them Plug-and-play API integrations with Salesforce, Jira, Zephyr, Xray, Azure DevOps, Asana, TestRail and ComplianceWire, with NetSuite integration on the way	Office integration (needed for document creation and updates) No other integrations out-of-the-box

Scalability


Designed to ‘grow with you’ and guide your business up the quality maturity curve to marketization and beyond Flexible, configurable make-up makes tweaking processes, adding new users and scaling up the eQMS quick and easy Unlimited free basic document and training access turns Qualio into a business-wide quality tool	Complicated UI may impede wider adoption Modular structure could allow expansion into new system areas as required, but with additional user costs

Customer support


Commits to a long-term partnership with customers. Customer success managers, plus high-touch 24/7 support from team members in the US and EMEA with live chat and Help Center Qualio+ package provides targeted QA expert support and pre-built standard-specific system templates to accelerate compliance High marks from customers for responsiveness, level of support, and general satisfaction	Product and technical support from US office No pre-built QMS documentation templates provided, no additional quality and compliance support Unlimited basic support, premium support requires an additional fee

Choose Qualio if you:

Run a medical device, pharmaceutical, biotech, laboratory or contract operation
Want a flexible eQMS to tailor to your exact business needs, with pre-built quality document templates available
Want to integrate your eQMS with multiple tools like CRM and design platforms
Want ease of use, high-touch support and high user engagement at the center of your eQMS adoption

Choose MediaLab if you:

Run a hospital or healthcare operation
Want an eQMS geared towards this vertical, including an inspection readiness module and a learning management system with pre-built courses and professional credits
Don't need system integrations beyond Office
Don't need supplier, design control, in-app document editing or deep analytic functionality