Qualio or Intellect?

A balanced eQMS comparison to help you make the right choice

 

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G2 Grid® Report for Quality Management (QMS) software | Fall 2022

See why our customers prefer us

The lowdown

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  • Integrated, connected eQMS flagship product

  • Founded 2012

  • 500+ customers

  • Cloud-based

  • Supports/simplifies quality and compliance

  • Designed for SMEs

  • Life science focus

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  • Offers QMS, EHS and Platform products

  • Founded 2000

  • 700+ customers

  • Cloud-based

  • Supports/simplifies quality and compliance

  • Designed and priced for enterprise businesses

  • No industry focus

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Features, functionality and usage

Document management

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  • Cloud-based document library with all required control/categorization functionality

  • Version control and GDocP baked in at all times


  • Designed with ease of use and rapid searchability at the core
  • Cloud-based document library with all required control/categorization functionality

  • Lack of native editor means documents must be edited in Word then re-uploaded

  • Complicated UX may take some getting used to for day-to-day usage

Training management

 

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  • Push training requirements to users and house training records in a single repository

  • Track training statuses

  • Push training requirements to users and house training records in a single repository

  • Track training statuses

Quality event management

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  • Fully configurable workflows in a single area for managing any kind of quality event: complaints, CAPAs, change control, deviations 

  • Dedicated industry tool with life science industry usage baked into development

  • Separate applications for CAPA, change, NCR, deviation, investigation and complaint management

  • Customer reports of out-of-the-box workflows being unsuitable for life science industry use, demanding heavy configuration as a result

Design controls

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  • Dedicated Design Controls area providing full control/traceability of design elements to bring a medical device to market

  • FMEA and ISO 14971 risk management functionality built in

  • Pulls design elements automatically from your other testing systems like Jira, Azure DevOps, Asana, Zephyr, Xray or TestRail

  • No design control application


  • FMEA and NCR apps can provide some device risk management workarounds, but not the full gamut of design control requirements

Audit management

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  • No dedicated audit functionality, but quality event forms can be configured to capture and respond to audit data

  • Dedicated area for managing audits, including schedule and configurable task workflows

Equipment management

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  • No dedicated calibration functionality, but quality event forms can be configured to capture and respond to equipment and asset data

  • Dedicated area for scheduling and completing calibration activity for assets and equipment

Supplier management

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  • Build a configurable database of your supply chain in the Suppliers area

  • Set bespoke policies for manufacturers, service providers, distributors, consultants and more – then use them to enforce supplier requirements, generate/store key documents and ensure compliance

  • House key supplier information and score quality/compliance


  • Configure how suppliers are onboarded, assessed and approved

Ease of use

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  • Designed with natural, intuitive ease of use at the core


  • Clean, minimal UX in a cloud-based system to maximize user engagement and simplify training and onboarding

  • Consistently ranked the easiest eQMS software to set up and use


  • Dated UX with complex, deep structure


  • High levels of configuration possible, and even necessary because of life science unsuitability out-of-the-box - but customers report long, labor-intensive processes to align the system with their needs

Implementation & validation

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  • Follows the latest FDA and GAMP computerized system assurance (CSA) guidelines for a rapid, least burdensome validation approach for customers

  • Validation document pack provides all objective functional evidence of system suitability. Customers need only perform extra software testing if they feel it’s risk-appropriate

  • Industry-leading implementation support with minimal resource needs. Average timeframe: 60 days


  • Complex tech-heavy product and lack of specific life science industry expertise means a longer, more difficult validation process


  • Some customer reports of non-compliant validation document packages


  • Heavy app/workflow configuration demands = longer implementation

Ecosystem

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  • Designed to seamlessly connect to your other business-critical tools. Keeps your teams in their familiar, specialized systems while the eQMS absorbs real-time data from them

  • Plug-and-play API integrations with Salesforce, Jira, Zephyr, Xray, Azure DevOps, Asana, TestRail and ComplianceWire, with NetSuite integration on the way


  • Built on Intellect Platform for 'no-coding' integrations with any open API software


  • Integrates with Adobe, AWS, Azure, Ceridian, DocuSign, Office, Sage, Salesforce, SAP and more

 

  • Other custom integrations could be available for extra cost/work

 

Scalability

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  • Designed to ‘grow with you’ and guide your business up the quality maturity curve to marketization and beyond

  • Flexible, configurable make-up makes tweaking processes, adding new users and scaling up the QMS quick and easy


  • Single product means single, structured development roadmap for long-term customer delight

  • Tight focus on life science start-ups and scale-ups means scalability and growth a central system component


  • Complex enterprise-level pricing makes scalability cost-prohibitive; more suitable for large established companies

  • Customers report minimal out-of-the-box life science functionality; deep configuration required to extract value, which impedes scalability

  • Dated system UX may harm engagement and long-term scalability potential

Customer focus

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  • Commits to a long-term partnership with customers. Customer success managers, plus high-touch 24/7 support from team members in the US and EMEA with live chat and Help Center

  • Ranked the best eQMS provider on G2 to do business with



  • Qualio+ package provides targeted QA/RA expert support and pre-built standard-specific system templates to accelerate compliance


  • Offers Intellect University customer knowledge base, support portal and credit-based quality training courses


  • Customers report slow, cumbersome support, unhelpful user guides and inconsistent helpfulness. Manual system backups needed for each help ticket

  • Software only: no regulatory content, template documentation or expert QA/RA support

Choose Qualio if you:


  • Are a life science company

  • Want a modern, scalable, cloud-powered eQMS


  • Want an integrated, life science-focused quality system with all required industry functionality

  • Want an intuitive, easy-to-use system that grows with you

Choose Intellect if you:


  • Aren't a life science company 

  • Are an enterprise business with high eQMS budget and no scalability needs, and want the option of on-premise hosting

  • Want a generic system with QMS-EHS integration and dedicated audit/equipment management functionality

  • Can commit to high levels of configuration and system upkeep