Qualio or Intellect?

A balanced eQMS comparison to help you make the right choice

linkedin_G2fall22-qualio-vs-intellect

G2 Grid® Report for Quality Management (QMS) software | Fall 2022

The lowdown

Document management


Cloud-based document library with all required control/categorization functionality Version control and GDocP baked in at all times Designed with ease of use and rapid searchability at the core	Cloud-based document library with all required control/categorization functionality Lack of native editor means documents must be edited in Word then re-uploaded Complicated UX may take some getting used to for day-to-day usage

Training management


Push training requirements to users and house training records in a single repository Track training statuses	Push training requirements to users and house training records in a single repository Track training statuses

Quality event management


Fully configurable workflows in a single area for managing any kind of quality event: complaints, CAPAs, change control, deviations Dedicated industry tool with life science industry usage baked into development	Separate applications for CAPA, change, NCR, deviation, investigation and complaint management Customer reports of out-of-the-box workflows being unsuitable for life science industry use, demanding heavy configuration as a result

Design controls


Dedicated Design Controls area providing full control/traceability of design elements to bring a medical device to market FMEA and ISO 14971 risk management functionality built in Pulls design elements automatically from your other testing systems like Jira, Azure DevOps, Asana, Zephyr, Xray or TestRail	No design control application FMEA and NCR apps can provide some device risk management workarounds, but not the full gamut of design control requirements

Audit management


Quality event forms and workflows can be configured to capture and respond to audit data	Dedicated area for managing audits, including schedule and configurable task workflows

Equipment management


No dedicated calibration functionality, but quality event forms can be configured to capture and respond to equipment and asset data	Dedicated area for scheduling and completing calibration activity for assets and equipment

Supplier management


Build a configurable database of your supply chain in the Suppliers area Set bespoke policies for manufacturers, service providers, distributors, consultants and more – then use them to enforce supplier requirements, generate/store key documents and ensure compliance	House key supplier information and score quality/compliance Configure how suppliers are onboarded, assessed and approved

Ease of use


Designed with natural, intuitive ease of use at the core Clean, minimal UX in a cloud-based system to maximize user engagement and simplify training and onboarding Consistently ranked the easiest eQMS software to set up and use	Dated UX with complex, deep structure High levels of configuration possible, and even necessary because of life science unsuitability out-of-the-box - but customers report long, labor-intensive processes to align the system with their needs

Implementation & validation

Follows the latest FDA and GAMP computerized system assurance (CSA) guidelines for a rapid, least burdensome validation approach for customers
Validation document pack provides all objective functional evidence of system suitability. Customers need only perform extra software testing if they feel it’s risk-appropriate
Industry-leading implementation support with minimal resource needs. Average timeframe: 60 days

Complex tech-heavy product and lack of specific life science industry expertise means a longer, more difficult validation process
Some customer reports of non-compliant validation document packages
Heavy app/workflow configuration demands = longer implementation

Ecosystem

Designed to seamlessly connect to your other business-critical tools. Keeps your teams in their familiar, specialized systems while the eQMS absorbs real-time data from them
Plug-and-play API integrations with Salesforce, Jira, Zephyr, Xray, Azure DevOps, Asana, TestRail and ComplianceWire, with NetSuite integration on the way

Built on Intellect Platform for 'no-coding' integrations with any open API software
Integrates with Adobe, AWS, Azure, Ceridian, DocuSign, Office, Sage, Salesforce, SAP and more

Scalability

Designed to ‘grow with you’ and guide your business up the quality maturity curve to marketization and beyond
Flexible, configurable make-up makes tweaking processes, adding new users and scaling up the QMS quick and easy
Single product means single, structured development roadmap for long-term customer delight
Tight focus on life science start-ups and scale-ups means scalability and growth a central system component

Complex enterprise-level pricing makes scalability cost-prohibitive; more suitable for large established companies
Customers report minimal out-of-the-box life science functionality; deep configuration required to extract value, which impedes scalability
Dated system UX may harm engagement and long-term scalability potential

Customer focus


Commits to a long-term partnership with customers. Customer success managers, plus high-touch 24/7 support from team members in the US and EMEA with live chat and Help Center Ranked the best eQMS provider on G2 to do business with Qualio+ package provides targeted QA/RA expert support and pre-built standard-specific system templates to accelerate compliance	Offers Intellect University customer knowledge base, support portal and credit-based quality training courses Customers report slow, cumbersome support, unhelpful user guides and inconsistent helpfulness. Manual system backups needed for each help ticket Software only: no regulatory content, template documentation or expert QA/RA support

Are a life science company
Want a modern, scalable, cloud-powered eQMS
Want an integrated, life science-focused quality system with all required industry functionality
Want an intuitive, easy-to-use system that grows with you

Aren't a life science company
Are an enterprise business with high eQMS budget and no scalability needs, and want the option of on-premise hosting
Want a generic system with QMS-EHS integration and dedicated audit/equipment management functionality
Can commit to high levels of configuration and system upkeep