Qualio or Q-Pulse?

A balanced eQMS comparison to help you make the right choice

 

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G2 Grid® Report for Quality Management (QMS) software | Fall 2022

See why our customers prefer us

The lowdown

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  • Lone, flagship product

  • Iterative, customer-driven software development lifecycle

  • Founded 2012

  • 500+ customers

  • Cloud-based, multi-tenancy, browser-based SaaS

  • Supports/simplifies quality and compliance

  • Designed for SMEs

  • Life science focus

Q-Pulse logo



  • Part of Ideagen's 19-product suite

  • Developed by acquiring competitor systems and adapting functionality

  • Founded 1994

  • 2000+ customers

  • On-premise, non-SaaS

  • Supports/simplifies quality and compliance

  • No company size focus

  • No industry focus

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Features, functionality and usage

Document management

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  • Managed with in-system editing of configurable document templates

  • Version control and GDocP baked in at all times
  • Lack of in-system editability means documents must be downloaded, edited and re-uploaded

  • Potential version control and integrity weaknesses if not used correctly

Training management

 

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  • Integral functionality built in tandem with Documents for close linkage and easy, intuitive use

  • No integration with system documents. New training records must be manually created as documents are updated

Quality event management

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  • Fully configurable workflows for managing any kind of quality event: complaints, CAPAs, change control, deviations 

 


  • Built only for CAPA management, but smart form workarounds could be used to manually address other quality events if required

 

Design controls

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  • Dedicated Design Controls functionality added in 2020


  • Provides full control/traceability of design elements to bring a medical device to market

  • Pulls design elements automatically from your other testing systems like Jira, Azure DevOps, Asana, Zephyr, Xray or TestRail

 


  • None

Audit management

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  • No dedicated audit functionality, but quality event forms can be configured to capture and respond to audit data

  • Dedicated audit area for scheduling audits, including an in-system audit calendar

  •  Some customer reports of audit checklists as not intuitive or easily adaptable

Equipment management

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  • No dedicated calibration functionality, but quality event forms can be configured to capture and respond to equipment and asset data

 


  • Dedicated area for scheduling and completing calibration activity for assets and equipment, and for logging item-specific information

Supplier management

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  • Build a configurable database of your supply chain


  • Set bespoke policies for manufacturers, service providers, distributors, consultants and more – then use them to enforce supplier requirements, generate/store key documents and ensure compliance

 


  • Build a configurable database of 'interested parties'


  • House key information about third parties, from contact information to associated products and audits

Ease of use

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  • Designed with natural, intuitive ease of use at the core


  • Clean, minimal UX in a cloud-based system to maximize user engagement and simplify training and onboarding


  • Consistently ranked the easiest eQMS software to set up and use

 



  • Dated, clunky UX


  • On-premise nature makes fast, remote or multi-site collaboration difficult


  • Customers note difficulty using the system and training colleagues

Implementation & validation

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  • Average implementation timeframe: 60 days


  • Follows the latest FDA and GAMP computerized system assurance (CSA) guidelines for a rapid, least burdensome validation approach for customers

  • Validation document pack provides all objective functional evidence of system suitability. Customers need only perform extra software testing if they feel it’s risk-appropriate


  • Industry-leading implementation support with minimal resource needs


  • GAMP Category 4

 



  • Average implementation timeframe: 100+ days (some reports of 8-month lead times in extreme cases!)

  • Acquired established validation provider CompliancePath in 2021; modern, appropriate validation provided


  • Ongoing validation of the system and documents provided, but at considerable extra cost



  • On-premise set-up and system training means longer, more complex and resource-intensive implementations with lots of customer 'homework'

  • GAMP Category 4

Ecosystem

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  • Designed to seamlessly connect to your other business-critical tools. Keeps your teams in their familiar, specialized systems while the eQMS absorbs real-time data from them

  • Plug-and-play API integrations with Salesforce, Jira, Zephyr, Xray, Azure DevOps, Asana, TestRail and ComplianceWire, with NetSuite integration on the way


  • Ecosystem not built into product roadmap: custom integration work means additional effort and costs


  • Has a platform API, but no plug-and-play integration

 

Scalability

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  • Designed to ‘grow with you’ and guide your business up the quality maturity curve to marketization and beyond

  • Flexible, configurable make-up makes tweaking processes, adding new users and scaling up the QMS quick and easy


  • Single product means single, structured development roadmap for long-term customer delight

  • Tight focus on life science start-ups and scale-ups means scalability and growth a central system component


  • Modular system make-up means extra system areas can be bought as required

  • Q-Pulse Law, Q-Pulse PM and Q-Pulse WorkRite offer legal, manufacturing and e-learning add-on capability, though some customers find integration with the main Q-Pulse system subpar

  • Dated system experience and on-premise operational ceiling may harm engagement and long-term scalability potential

  • Acquired cloud eQMS competitor Qualsys in 2020 for a more scalable, cloud-based system, then reverted to old on-premise system by 2022 - concerns from customers about long-term product roadmap. Spent £15.4m to transition away from the product they currently sell

 

Customer focus

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  • Commits to a long-term partnership with customers. Customer success managers, plus high-touch 24/7 support from team members in the US and EMEA with live chat and Help Center


  • Qualio+ package provides targeted QA/RA expert support and pre-built standard-specific system templates to accelerate compliance

  • Growth by case study and customer centricity

  • G2 Net Promoter Score: 62


  • Offers product and technical support from a string of international offices. Customers report indecipherable written instructions for system upgrades, and long waiting times when contacting support due to Ideagen's large customer base

  • Software only: no regulatory content, template documentation or expert QA/RA support

  • Growth by acquisition

  • G2 Net Promoter Score: 21

 

Choose Qualio if you:


  • Are a life science company

  • Want a modern, scalable, cloud-powered eQMS

  • Want an integrated, life science-focused quality system with all required functionality

  • Want an intuitive, satisfying system backed by strong customer support

Choose Q-Pulse if you:


  • Aren't a life science company 

  • Don’t want to upgrade to the cloud

  • Want a generic modular system and need audit/equipment management functionality or e-learning and manufacturing add-ons

  • Can commit to internal training and user support for an older, less easy-to-use platform