Qualio or ETQ?

A balanced eQMS comparison to help you make the right choice

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G2 Grid® Report for Quality Management (QMS) software

The lowdown

Document management


Managed with in-system editing of configurable document templates Version control and GDocP baked in at all times Designed with ease of use and rapid searchability at the core	Lack of in-system editability means documents must be edited in Google Docs then re-uploaded Potential version control and integrity weaknesses if not used correctly Customer complaints of slow 'search-as-you-type' functionality

Training management


Push training requirements to users and house training records in a single repository Tight integration with Documents area for easy linkage	Push training requirements to users and house training records in a single repository Documents and training requirements not directly linked

Quality event management

Fully configurable workflows in a single area for managing any kind of quality event: complaints, CAPAs, change control, deviations
Easy flexibility to build system workflows that match user needs

Separate applications for CAPA, change, NCR, deviation, investigation, complaint, task and accident management
Some customer reports of 'tedious' configuration with inconsistent system nomenclature

Design controls


Dedicated Design Controls area providing full control/traceability of design elements to bring a medical device to market FMEA and ISO 14971 risk management functionality built in Pulls design elements automatically from your other testing systems like Jira, Azure DevOps, Asana, Zephyr, Xray or TestRail	No design control application FMEA application can provide some device risk management functionality, but not the full gamut of design control requirements

Audit management


Quality event forms and workflows can be configured to capture and respond to audit data	Dedicated area for managing audits, including schedule and configurable checklists

Equipment management


No dedicated calibration functionality, but quality event forms can be configured to capture and respond to equipment and asset data	Dedicated area for scheduling and completing calibration activity for assets and equipment

Supplier management


Build a configurable database of your supply chain in the Suppliers area Set bespoke policies for manufacturers, service providers, distributors, consultants and more – then use them to enforce supplier requirements, generate/store key documents and ensure compliance	Separate applications for SCARs, receipt and inspection, scoring, and supplier/material/chemical logging House key supplier information and score quality/compliance Integration with SAP, Oracle and Epicor

Ease of use


Designed with natural, intuitive ease of use at the core Clean, minimal UX in a cloud-based system to maximize user engagement and simplify training and onboarding Consistently ranked the easiest eQMS software to set up and use	Dated, clunky UX Siloed, modular structure impedes holistic quality management Customers note difficulty using the system, illogical processes and overly complicated set-up

Implementation & validation

Average implementation timeframe: 60 days
Follows the latest FDA and GAMP computerized system assurance (CSA) guidelines for a rapid, least burdensome validation approach for customers
Validation document pack provides all objective functional evidence of system suitability. Customers need only perform extra software testing if they feel it’s risk-appropriate
Industry-leading implementation support with minimal resource needs

Average implementation timeframe: 100+ days
Still follows outdated IQ-, OQ- and PQ-based computerized system validation (CSV) processes
Complex system structure means longer, more complex and resource-intensive implementations with lots of customer 'homework'
Some customer reports of undocumented product changes - potentially serious validation compliance consequences

Ecosystem


Designed to seamlessly connect to your other business-critical tools. Keeps your teams in their familiar, specialized systems while the eQMS absorbs real-time data from them Plug-and-play API integrations with Salesforce, Jira, Zephyr, Xray, Azure DevOps, Asana, TestRail and ComplianceWire, with NetSuite integration on the way	Integrates with another Hexagon product, QDAS, for statistical manufacturing QA Suppliers applications integrate with SAP, Oracle and Epicor Other custom integrations could be available for extra cost/work

Scalability

Designed to ‘grow with you’ and guide your business up the quality maturity curve to marketization and beyond
Flexible, configurable make-up makes tweaking processes, adding new users and scaling up the QMS quick and easy
Single product means single, structured development roadmap for long-term customer delight
Tight focus on life science start-ups and scale-ups means scalability and growth a central system component

Modular system requires extra investment and high amounts of professional services/support fees for post-implementation changes
Customers report minimal out-of-the-box functionality; deep configuration/customization required to extract value, which impedes scalability
Dated system experience and UX may harm engagement and long-term scalability potential
Customers report important and utilized functionality being removed from the product, and general stagnation/devolution

Customer focus

Commits to a long-term partnership with customers. Customer success managers, plus high-touch 24/7 support from team members in the US and EMEA with live chat and Help Center
Ranked the best eQMS provider on G2 to do business with
Qualio+ package provides targeted QA/RA expert support and pre-built standard-specific system templates to accelerate compliance
G2 Net Promoter Score: 62

Offers ETQ Academy system training, webinars, implementation/validation services, community and online support portal to match complexity of the product
Customers report implementation scope and system budget creep: industry-specific configuration, adoption of extra features and required support all requiring extra investment
Support packages only billable in 20- or 40-hour blocks: unsuitable for quick resolution of small/medium issues
Customers report slow, unhelpful ticket-based support and lack of industry expertise due to broad vertical focus of the product
Software only: no regulatory content, template documentation or expert QA/RA support
G2 Net Promoter Score: 41

Are a life science company
Want a modern, scalable, cloud-powered eQMS
Want an integrated, life science-focused quality system with all required functionality and no hidden costs
Want an intuitive, satisfying system backed by strong customer support

Aren't a life science company
Are an enterprise business with high eQMS budget and no scalability needs
Want a generic modular system with dedicated audit/equipment/meeting/permit/manufacturing management functionality
Can commit to internal training and user support for an older, less easy-to-use platform